Frequently Asked Questions
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Check‑in begins at 3:00 PM EST.
Early arrivals may be accommodated with prior arrangements and subject to availability.Check‑out is by 11:00 AM EST.
Guests requesting late check‑out must contact the office in advance; availability is not guaranteed.
If approved, a $20 fee will apply. Unarranged late check‑outs will be billed an additional night's stay.
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One standard-sized vehicle per room is guaranteed.
A limited number of trailer slots are available on a first-come, first-served basis and cannot be reserved.
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All rooms are strictly non‑smoking.
A $250 cleaning fee is charged for any smoking in a guest room, without exception.
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The pet policy at Telstar Motel is:
Pets Welcome
Pets are permitted only in designated pet rooms, with a maximum of 2 pets per room. A pet cleaning fee applies per room, per night. Service animals are exempt from pet fees.
Undisclosed pets will incur a $250 cleaning fee.
Pets are not allowed on beds or furniture. Guests will be charged full replacement cost for any items stained or damaged by pets.
Litter boxes or pee pads must be placed in the bathroom only, and not on carpeted floors.
For your pet’s safety and the comfort of all guests, pets must remain on a leash at all times while outside the guest room.
Pets must never be left unattended in the room—not in a crate, carrier, or cage—even if the guest is away temporarily.
Do not use motel towels to clean up pet messes. If you require assistance, please contact the front desk. Rags and old towels are available upon request.
Pet owners are fully liable for any damage caused by their pets—including damage to furniture, linens, towels, excessive messes, or noise complaints.
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Quiet-time is enforced daily from 11:00 PM to 7:00 AM.
Excessive noise, including in common areas, is not allowed at any time.
Guests responsible for noise-related damages will be billed accordingly.
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Alcohol may only be consumed in private guest rooms.
Open alcohol is not permitted in common areas or the parking lot.
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Guests will be held responsible for paying the cost of any damages (less reasonable wear and tear) caused to motel property, either by guests or their visitors, while on the premises.
Charges for damages will be added to the guest folio or credit card on file.
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Telstar Motel does not assume liability for guests’ personal property on the premises.
Guests are encouraged to secure valuables and report any concerns to management immediately.
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A valid credit card is required at reservation.
Guests understand that the card may be charged for applicable damage fees, undisclosed pets, or smoking incidents.
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A valid credit card is required to guarantee all reservations. At booking, a $0.01 authorization will be performed to validate the card.
You will be charged the full amount of your stay at check‑in on the day of arrival. At that time, you may choose to pay using cash, credit card, or debit card.
Please note the motel office closes at 11:00 PM EST (Monday–Saturday) and 10:00 PM EST (Sunday). Check-ins are not accepted after closing. If you plan to arrive outside office hours, you must contact us before closing to arrange a contactless check‑in.
Your reservation confirmation guarantees the specific room type you have booked for your selected dates. We will make every effort to honor specific room number requests, but these cannot be guaranteed.
Free cancellation is allowed up to 24 hours before check-in (up to 3:00 PM EST on the day before your reservation).
Online cancellations are not accepted within this 24-hour window. To cancel within 24 hours of check-in, please contact the motel directly.
Cancellations within 24 hours of check-in will incur a charge equal to the first night’s stay plus applicable taxes.
No-shows will be charged for the first night’s stay plus taxes, and any additional nights reserved will be forfeited.
All cancellation and no-show fees will be charged to the credit card provided at booking.
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The closest airport near Telstar Motel is Thunder Bay, Ontario, Canada (YQT). YQT is located approximately 26 KM( 20 Min drive) from the Motel.